Zusammenfassung: B2B Account Manager / Customer Success (SaaS & IT Services)

👤 **About Me:**
Customer Success professional with 6 years of experience in IT services and SaaS. Degree in International Business, certified in Customer Success Management (Coursera) and HubSpot CRM. Focused on long-term account retention, onboarding, and strategic upselling rather than transactional sales.

📈 **Professional Track Record:**
• **Account Manager (SaaS Logistics):** Manage 35 key enterprise accounts across Ukraine, Poland, and the Baltics. Conduct monthly QBRs, drive upsells, and handle technical escalations. In 2024, personally saved 3 at-risk contracts worth ~$35,000 USD. Maintained a 92% retention rate in previous roles.
• **Client Onboarding Specialist (Retail CRM):** Managed a portfolio of 60 active accounts. Created a 40+ article internal knowledge base in Notion that is still used by the team today.

🛠️ **Core Competencies:**
• CRM & Tools: HubSpot, Salesforce (Basic), Jira, Slack, Loom, SQL (Basic queries).
• Skills: SaaS Onboarding, QBR Presentations, Churn Prevention, API Troubleshooting, B2B Negotiation.
• Languages: English (Upper-Intermediate), Ukrainian (Native).

✨ **Career Expectations:**
• Target Salary: $85,000 USD base + retention/upsell bonuses.
• Seeking a strategic Account Management or CS role.
• Setup: 100% Remote.