Описание
👤 **About Me:**
Dynamic hospitality professional with 6 years of progressive experience in high-volume food service, from specialty coffee to fast-casual burger chains. Passionate about live service, team coordination, and crisis management on the floor. Proven ability to maintain composure and efficiency during peak rushes.
📈 **Professional Track Record:**
• **Shift Lead (Fast-Casual Burger Chain):** Promoted to Shift Lead within 3 months. Managed opening/closing procedures, cash drops, and supervised a team of 4 cashiers per shift. Trained new hires on POS systems and delivery aggregator integrations (UberEats, DoorDash).
• **Crisis Management:** During a Saturday evening rush, the main payment terminal crashed. I rerouted two lanes to backup tablets within 5 minutes, offered complimentary drinks to waiting guests, and maintained full customer retention. Received a performance bonus from management.
🛠️ **Core Competencies:**
• POS Systems: Poster, iiko, R-Keeper, Toast.
• Hardware: Payment terminals, UV currency detectors, kitchen display systems (KDS).
• Operations: Z-reports, cash books, armored car manifests, delivery app management.
• Soft Skills: Conflict de-escalation, team onboarding, high-tempo multitasking.
✨ **Career Expectations:**
• Target Salary: $40,000 USD base + performance bonuses.
• Seeking a Shift Lead or Assistant Manager role in QSR/Fast Casual.
• Setup: On-site in Chicago, IL.