Zusammenfassung: Shift Lead / Senior Cashier (QSR & Fast Casual)

👤 **About Me:**
Dynamic hospitality professional with 3 years of progressive experience in high-volume Quick Service Restaurants (QSR), including global franchises and local fast-casual chains. Passionate about live service, team coordination, and crisis management on the floor. Proven ability to maintain composure and efficiency during peak rushes.

📈 **Professional Track Record:**
• **Shift Lead (Fast-Casual Chain):** Supervise a team of 6 cashiers per shift. Manage opening/closing procedures, cash drops, and ensure strict adherence to service standards. Train new hires on POS systems and delivery aggregator integrations (UberEats, DoorDash).
• **Crisis Management:** During a Saturday evening rush, the main payment terminal crashed. I rerouted two lanes to backup tablets within 5 minutes, offered complimentary drinks to waiting guests, and maintained full customer retention. Received a performance bonus from management.

🛠️ **Core Competencies:**
• POS Systems: iiko, R-Keeper, Poster, Toast.
• Hardware: Payment terminals, kitchen display systems (KDS).
• Operations: Z-reports, cash books, armored car manifests, delivery app management.
• Soft Skills: Conflict de-escalation, team onboarding, high-tempo multitasking.

✨ **Career Expectations:**
• Target Salary: $40,000 USD base + performance bonuses.
• Seeking a Shift Lead or Assistant Manager role in QSR/Fast Casual.
• Setup: On-site in Chicago, IL.