Description
👤 **About Me:**
Strategic Enterprise Account Manager with 3 years of experience managing VIP corporate clients for a national telecom operator. I view telecom not just as connectivity, but as the central nervous system of a business. My role blends proactive technical incident resolution, SLA management, and strategic upselling of complex IT solutions (Cloud PBX, IoT, Cybersecurity). I am the "hotline" for my clients, available 24/7 to ensure zero downtime.
📈 **Professional Track Record:**
• **VIP Key Account Manager:** Manage the top 50 regional enterprises (banks, logistics, retail). Successfully upsold Cloud PBX, multi-site VPNs, and IoT fleet tracking.
• **Crisis Management:** When a major logistics client's video conferencing server failed 10 minutes before a critical international board meeting, I bypassed standard Tier 1 support, coordinated directly with the NOC, and provisioned a temporary cloud bridge in 10 minutes. The client renewed their contract for 2 years without price negotiation.
🛠️ **Core Competencies:**
• Technical: Telecom architecture, Cloud PBX, IoT, VPN, Cybersecurity (DDoS).
• Systems: Salesforce, internal billing portals, NOC escalation protocols.
• Financial: TCO (Total Cost of Ownership) modeling, SLA enforcement, contract optimization.
✨ **Career Expectations:**
• Target Salary: $105,000 USD base + retention/upsell bonuses.
• Seeking an Enterprise Account Manager or VIP Client Success role.
• Setup: On-site in New York, NY.