Zusammenfassung: E-commerce Customer Success Manager / Call Center Team Lead

👤 **About Me:**
Customer Success professional with 3 years of experience in e-commerce, progressing from call center operator to Team Lead. I act as the "lightning rod" for customer emotions, resolving complex logistics, returns, and defect issues with empathy and efficiency. Deep expertise in CRM systems, carrier integrations, and de-escalation tactics.

📈 **Professional Track Record:**
• **Customer Service Team Lead (Electronics E-commerce):** Supervise a team of 3 junior operators. Manage complex escalations, QA monitoring, and new hire training.
• **Crisis Resolution:** When a customer received a defective laptop a day before their vacation, I personally coordinated with the courier, organized an emergency exchange from an alternate warehouse, and ensured they received the replacement before their flight. The customer left a 5-star review and became a loyal buyer.

🛠️ **Core Competencies:**
• Systems: Bitrix24, AmoCRM, internal admin panels, POS/payment gateways.
• Logistics: Carrier portal management, dispute resolution, tracking, refund processing.
• Skills: Team training, QA monitoring, conflict de-escalation.

✨ **Career Expectations:**
• Target Salary: $50,000 USD base + performance bonuses.
• Seeking an E-commerce Customer Success Manager or Call Center Team Lead role.
• Setup: On-site in Dallas, TX.