Descripción
👤 **About Me:**
For two years, I've been the "voice" of the transport company for clients and the "controller" for drivers. My goal is total visibility: clients know where their freight is, and drivers know exactly what to do in non-standard situations. IT background (2020).
📈 **Professional Track Record:**
• **Support Operator (2020–2021):** Managed inbound calls and order statuses for a major e-commerce retailer. Mastered de-escalation and rapid problem-solving.
• **Construction Fleet Dispatcher (2021–Present):** Coordinate a 12-vehicle fleet (Sprinters, MAN, DAF). Manage dock scheduling, GPS tracking, and on-the-fly rerouting.
🛠️ **Core Competencies:**
• Telematics (Wialon/Samsara): Route tracking, stop audits, and ETA management.
• Driver communication: Daily check-ins, route changes, and dock coordination.
• Client updates: Proactive delay notifications and status reporting.
• Document control: BOL/POD recovery and billing handoffs.
✨ **Career Expectations:**
• Target Salary: $48,000 USD base + performance bonuses.
• Seeking a fleet dispatch or coordination role.
• Setup: On-site (Atlanta, GA).