Description
👤 **About Me:**
Operations leader with 6 years of experience in the hospitality industry. I understand that a restaurant is a living organism, and the FOH Manager is the conductor ensuring the kitchen, bar, and floor play in perfect harmony. I don't just manage shifts; I build systems, train teams, and ensure every guest leaves satisfied.
📈 **Professional Track Record:**
• **FOH Administrator (Family Restaurant):** Coordinated a 5-person server team, managed the host stand, and resolved daily service hiccups. Learned the golden rule: the guest is always right, even when they are wrong.
• **Restaurant Manager (Premium Venue):** Managed a 12-person team and organized banquets for up to 100 guests. Implemented a new reservation system that increased weekend table turnover by 20%.
• **General Manager (Brewery & Restaurant):** Oversaw a 200-seat high-volume venue. Coordinated servers, bartenders, kitchen, and technical staff. Executed massive corporate events (150+ pax) and themed parties. Managed cash drops, Z-reports, and daily admin logs.
• **Restaurant Consultant:** Advise owners on concept development, space planning, team hiring, and pre-opening operations.
🛠️ **Core Competencies:**
• Leadership: Hiring, training, scheduling, team motivation.
• Events: Banquet management, menu coordination, DJ/AV liaison.
• Quality Control: Mystery shopper programs, guest feedback loops, complaint recovery.
• Admin: Toast/iiko POS, cash handling, inventory, daily reporting.
✨ **Career Expectations:**
• Target Salary: $70,000 USD base + performance bonuses.
• Seeking a General Manager or FOH Director role.
• Setup: On-site in Miami, FL.