Опис
Motivated, responsible, and highly communicative professional seeking a remote position as a Virtual Receptionist, Hotel Booking Coordinator, or Patient Scheduling Coordinator. I have successful experience working at the front desk of a well-known hotel complex and a private multidisciplinary medical clinic. Well-versed in premium customer service standards, with a pleasant voice and clear diction.
Work Experience & Core Duties:
- Remote handling of incoming phone calls: consulting clients regarding medical clinic/hotel services, pricing, and current promotions.
- Scheduling patient appointments with doctors or booking hotel rooms in specialized management systems.
- Working in website support chats, as well as processing messages in messengers (WhatsApp, Telegram) and social media.
- Interacting with on-site colleagues to promptly resolve client issues (confirming appointment times, passing on urgent information).
- Maintaining the client database, logging interaction history and client feedback in the CRM system.
Professional Qualities & Language Skills:
- Fluent in English (C1 level) — confident in both written correspondence and verbal communication.
- Confident PC user, quick to master new software (experience with Meditech, Opera PMS, and other booking/CRM systems).
- Excellent spoken and written English, adherence to business etiquette and conflict-resolution techniques.
- High stress tolerance, ability to handle large flows of information, and make quick decisions in non-standard situations.
Desired Working Conditions & Compensation:
- Work format: fully remote (fully equipped home office, high-speed internet, and headset available).
- Expected salary: from £28,000 GBP per year.
- Open to a shift work schedule (including weekends).