Description
Looking for a remote role as a Virtual Receptionist, Online Consultant, or Client Booking Coordinator for a beauty salon, medical center, or boutique hotel. I have two years of successful hands-on experience at the front desk of a premium-segment establishment. I know how to create a cozy and pleasant communication atmosphere even over the phone and in chats, quickly process requests, and help clients receive the best possible service.
Professional Tasks & Duties:
❀ Remote handling and processing of client calls: consulting regarding services, pricing, available slots, and current promotions;
❀ Scheduling appointments or booking rooms in specialized accounting software in real-time;
❀ Maintaining active correspondence in messengers (WhatsApp, Telegram, Instagram) and support chats on the company website;
❀ Interacting with on-site staff to coordinate operations (alerting them about client arrivals, passing along comments);
❀ Handling initial client complaints and suggestions, quickly resolving disputed issues.
Skills & Software Proficiency:
❀ Practical experience with client accounting software and POS systems (Mindbody, Jane App, Square);
❀ Fluent spoken and written English, good conversational French (Intermediate level);
❀ Knowledge of premium-class customer service standards, high conflict-resolution skills.
Preferences for Collaboration:
❀ Expected salary: starting from £28,000 GBP per year;
❀ Considering a remote work schedule (availability of high-speed internet and a quiet, equipped space for calls);
❀ Ready to work in shifts, including holidays or weekends.