Описание
A charming, design-led boutique hotel and attached artisanal café in the cultural heart of Dublin is seeking a polished Receptionist & Guest Relations Manager. We pride ourselves on offering a highly personalized, intimate stay for our guests, and we need a welcoming face who can manage the front desk with efficiency and Irish warmth.
~ Greeting arriving guests, managing the check-in and check-out processes, and providing curated recommendations for local dining and attractions.
~ Monitoring room availability, processing reservations via our PMS (Folio/Cloudbeds), and handling direct booking inquiries via phone and email.
~ Coordinating with the housekeeping and maintenance teams to ensure rooms are impeccably prepared and any technical issues are resolved instantly.
~ Acting as the primary point of contact for guest requests, from arranging airport transfers to sourcing specific dietary breakfast items.
~ Balancing the daily cash drawer, processing credit card transactions, and generating nightly audit reports for management.
The ideal candidate has at least 1 year of experience in a hotel front office or luxury reception role. You must be highly organized, possess excellent written and verbal communication skills, and have a natural aptitude for customer service. Fluency in English is required, and conversational skills in another European language are a distinct advantage.
We offer a salary of €42,000 EUR per year, along with a generous staff discount on stays across our partner properties. You will enjoy a supportive, close-knit team environment, complimentary meals on shift, and the opportunity to grow within a rapidly expanding hospitality group.