Description
My journey in the London hospitality scene started at the bottom, working the floor as a server before naturally progressing into leadership roles. Over the past four years, I have developed a deep understanding of what makes a restaurant shift run smoothly, from the morning prep briefings to the chaotic Friday night dinner rush.
Career Progression & Leadership:
* 2019 – 2021: Senior Server at a bustling Soho bistro. Managed a 15-table section, trained new hires on menu knowledge, and handled cash drops.
* 2021 – Present: Shift Supervisor at a premium casual dining group. Direct a team of 12 FOH staff, oversee opening and closing procedures, and manage guest relations.
Operational Expertise:
- Orchestrating large-scale private events and banquets for up to 100 guests, ensuring seamless synchronization with the kitchen.
- Maintaining strict financial discipline, reconciling daily tills via iiko and Poster POS systems, and managing cash handling protocols.
- Reducing staff turnover by 30% through the implementation of a transparent, performance-based incentive program.
I pride myself on my ability to de-escalate guest complaints with grace and maintain a positive, motivated team environment even during the most stressful service hours.