Описание
As a dynamic hospitality professional with a degree in Hotel Management and three years of hands-on leadership experience in Munich, I excel at orchestrating the complex ballet of a busy hotel-restaurant complex. My expertise lies in bridging the gap between the front desk, the dining room, and the housekeeping department to ensure a seamless, five-star guest journey from check-in to check-out.
Career Timeline & Operational Impact:
1. 2020 – 2022: Reception Supervisor at a 4-star city-center hotel. Managed daily shift operations, handled VIP arrivals, and trained junior staff on Opera PMS protocols.
2. 2022 – Present: Front Office Coordinator for a boutique lifestyle hotel. Streamlined the reservation database and coordinated logistics for international corporate delegations of up to 80 guests.
Key Achievements:
- Reduced average guest check-in processing time by 20% through the implementation of a new digital pre-arrival workflow.
- Significantly improved the property's guest satisfaction scores on Booking.com by fostering a culture of proactive, anticipatory service.
- Maintaining strict cash handling discipline, generating nightly audit reports, and managing complex billing requests for corporate accounts.
I am highly adaptable, thrive in resolving unexpected logistical challenges, and am looking for a leadership role where I can optimize operations and elevate the brand's prestige.