Description
🏛️ **Eligibility Caseworker (Social Services)**
🏢 **About Us:** The Department of Social Protection in Manchester is seeking a dedicated and empathetic Caseworker to join our frontline services team. You will play a vital role in assessing citizen eligibility for welfare benefits, housing subsidies, and emergency assistance.
📋 **Core Responsibilities:**
• Process and assess citizen applications for social benefits, housing allowances, and financial aid.
• Conduct intake interviews and provide expert guidance to vulnerable individuals navigating the social welfare system.
• Maintain accurate, secure, and up-to-date case files and citizen records in government databases.
• Ensure strict compliance with national social protection legislation and data privacy regulations (GDPR).
🎓 **What We Are Looking For:**
• 3+ years of experience in social services, public administration, or citizen-facing government roles.
• Strong understanding of social welfare systems, benefits eligibility, and public sector case management.
• Exceptional interpersonal skills, empathy, and the ability to handle sensitive situations with tact.
✨ **What We Offer:**
• Competitive Salary: £32,000 GBP annually.
• Full-time, on-site role at our Manchester civic center.
• Excellent public sector pension scheme, generous annual leave, and continuous professional development.