Description
🗣️ **Constituent Services Representative / Caseworker**
🏢 **About Us:** The Office of the City Council in Boston is hiring a dedicated Constituent Services Representative to act as a vital bridge between local government and the public. You will help residents navigate city services and resolve civic issues.
📬 **Core Responsibilities:**
• Receive, log, and triage written and electronic constituent inquiries, complaints, and requests.
• Track case progress, ensuring strict adherence to statutory response timelines and service level agreements.
• Draft formal, empathetic, and legally accurate responses to citizens on behalf of elected officials.
• Conduct in-person intake meetings and community outreach to assist vulnerable residents with civic navigation.
🎓 **What We Are Looking For:**
• 3+ years of experience in constituent services, public administration, or community advocacy.
• Deep understanding of municipal government operations and citizens' rights legislation.
• Excellent written communication, active listening, and problem-solving skills.
✨ **What We Offer:**
• Competitive Salary: $60,000 USD annually.
• Full-time, on-site role at the Boston City Hall.
• Comprehensive public sector benefits, PTO, and a deeply rewarding community-focused career.