Description
💙 Be the Voice of Our Brand
A fast-growing, tech-forward insurtech company is looking for an empathetic, energetic, and highly organized Customer Success Specialist to join our remote support team. If you thrive on helping people and solving complex puzzles, we want you to be the first point of contact for our policyholders.
📞 Your Daily Impact:
• Provide rapid, accurate, and friendly support to policyholders via phone, email, and live chat regarding their active insurance policies.
• Guide clients through stressful situations (e.g., medical emergencies or car accidents) with empathy and clear, actionable advice.
• Coordinate directly with partner hospitals, assistance networks, and automotive experts to ensure seamless client care.
• Log every interaction meticulously in our CRM (Zendesk/Salesforce), ensuring zero dropped balls and fast resolution times.
• Collaborate with the claims and underwriting departments to escalate and resolve complex, edge-case client issues.
🌟 Who You Are:
• Bachelor’s degree (or equivalent experience) in Healthcare, Finance, Psychology, or Communications.
• 1+ years of experience in a contact center, customer support, or client-facing role (insurance or medical background is a huge plus).
• Flawless written and verbal communication skills in English (Dutch is a bonus).
• High emotional intelligence, active listening skills, and the ability to de-escalate tense situations with a smile.
• Fast typist, highly organized, and eager to absorb complex product knowledge.
🎁 What We Provide:
• Competitive salary of €42,000 EUR per year, plus monthly quality and performance bonuses.
• 100% remote work arrangement, giving you ultimate flexibility and work-life balance.
• Full employment contract with 24 days of paid vacation, pension scheme, and travel allowance.
• Fully paid, comprehensive onboarding and training program (including a training stipend).
• A vibrant, young, and supportive team culture with regular virtual team-building events.