Description
👤 **About Me:**
Hospitality-driven Front Desk Professional with 3 years of experience in premium hotels and high-end beauty salons. I specialize in creating a welcoming, luxurious atmosphere from the moment a guest walks through the door. Adept at managing high-volume bookings, resolving conflicts with empathy, and maintaining flawless cash handling.
📈 **Professional Track Record:**
• **Front Desk Agent (4-Star Hotel):** Managed check-ins/check-outs, night audit, and guest relations using Opera PMS. Handled complex complaints (noise, maintenance) with grace. Assisted international guests with local navigation and transport using conversational English.
• **Salon Coordinator (Premium Beauty Studio):** Managed client scheduling via CRM (Mindbody/Yclients), processed payments, and provided a high-touch guest experience. Successfully rescued a distressed client who had a bad experience elsewhere, turning her into a loyal, high-spending regular.
🛠️ **Core Competencies:**
• Systems: Opera PMS, Mindbody/Yclients, Liko, POS terminals.
• Operations: Cash handling, Z-reports, inventory, multi-line phones.
• Soft Skills: Conflict resolution, emotional intelligence, high-stress tolerance.
• Languages: English (B1 - Conversational/Travel).
✨ **Career Expectations:**
• Target Salary: $40,000 USD base + tips/bonuses.
• Seeking a Front Desk or Guest Experience role in hospitality, medical, or premium retail.
• Setup: On-site in Miami, FL.